Welcome to Urban Chic Apparel’s FAQ section! You might find the answers you need here. For any further questions, please feel free to contact our customer service team.
- How do I place an order?
You can browse our products on our website, select your size and color, click “Add to Cart,” and then follow the instructions to complete the checkout process.
- Can I cancel or modify my order?
Once your order is submitted, we will process it as soon as possible. If you need to cancel or modify your order, please contact customer service as soon as possible after receiving the confirmation email.
- How do I check my order status?
You can check your order status by logging into your account. Order processing and shipping status will be displayed in your order history.
- How long does delivery take?
Delivery time varies depending on the destination and usually arrives within 3-5 business days after order processing. You will receive a confirmation email with tracking information after shipment.
- Can I return or exchange items?
If you are not satisfied with your purchase, you can request a return or exchange within 30 days of receiving the item. The product must be unused and in its original packaging.
- Do you offer international shipping?
Yes, we offer international shipping. You can choose to ship to different countries at checkout.
- What should I do if the product I receive is defective?
If you receive a defective product, please contact our customer service team via email as soon as possible. We will process your return or exchange.
- What payment methods are available?
We accept a variety of payment methods, including credit cards, debit cards, and other digital payments. You can select your preferred method at checkout.
- How is customer information security protected?
We value your privacy highly. Please see our privacy policy to understand how we collect, use, and protect your data.
Thank you for choosing Urban Chic Apparel! Please feel free to contact us if you have any further questions.